At Alpaca Mexico, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, share, and protect our users’ personal information. By using our website, you agree to the terms described here. This policy is aligned with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties of Mexico and with applicable international standards, such as the General Data Protection Regulation (GDPR) of the European Union.

Information We Collect

We may collect personal data in different ways:

Information provided directly by the user: Name, email address, telephone, physical address, and payment information (when purchases are made).
Automated information: IP address, approximate location, browser type, device used, pages visited, and time spent on the site, through cookies and similar technologies.
Information provided through third parties: Data obtained through platforms such as Facebook or WhatsApp, when the user interacts with us on those channels.
Use of Information

The information collected will be used to:

Process orders and manage product purchases.
Provide customer service and respond to requests, questions or comments.
Send commercial or promotional communications only when we have your consent.
Improve our website and personalize the user experience.
Comply with legal and regulatory obligations applicable both in Mexico and abroad.
Sharing Information with Third Parties

We do not sell or share your personal information with third parties without your consent, except in the following cases:

Payment processors: To manage secure transactions.
Messaging and shipping services: To deliver your products efficiently.
Technology and analytics providers: Such as Google Analytics tools, to improve the website experience.
Compliance with laws: If required by regulatory or judicial authorities.
User Rights

Users have the right to:

Access, rectify or delete their personal information.
Oppose the processing of their data or limit its use.
Request data portability, where applicable.
Revoke consent granted for the use of data at any time.

To exercise these rights, you can contact us at ventas@alpacamexico.com or by calling +52 (33) 1279 6253.

Use of Cookies

We use cookies to improve user experience, analyze site traffic, and personalize content. You can configure your browser to reject cookies, although some site functions may be limited.

Information Protection

We implement technical and administrative security measures to protect personal data against unauthorized access, loss, or misuse. However, no Internet transmission is 100% secure.

International Data Transfers

Since Alpaca Mexico has clients both in Mexico and abroad, some of your data may be transferred to servers outside of Mexico. We ensure that such transfers comply with applicable legal standards.

Links to Third Parties

Our site may contain links to third party websites, such as Facebook or WhatsApp. We are not responsible for the privacy policies of those sites. We encourage you to review their terms before providing any personal information.

Changes to the Privacy Policy

Alpaca Mexico reserves the right to update this Privacy Policy at any time. We will notify any significant changes by means of a notice on the website. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us:

Alpaca Mexico
Address: Esteban Loera 283-A, Guadalajara, Jalisco, Mexico
Phone: +52 (33) 1279 6253
Email: ventas@alpacamexico.com